Case Study
Scottish Ambulance Service

Scottish Ambulance Service had experienced significant changes in personnel within the Executive Team. In moving to more patient-centred service delivery, within a context of reducing public spending and aging population with more complex needs, the organisation faced considerable challenges in transforming services. 

Firefly developed and delivered a six month leadership development programme from establishing an evidence base through to evaluation of impact. The intention was to build increased trust and collaboration in pursuit of a shared vision. Themes included vision and purpose, trust, connection, tackling big issues and moving from politeness to more generative dialogue. 

Over the time we worked with Scottish Ambulance Service, the team became fully aligned around a common goal and significantly increased its ability to collaborate and to openly discuss difficult situations constructively.

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